Terms and conditions
These Terms and Conditions govern your use of the services provided by Lift Off Learning Centre (“us”, “we”) (ABN 40 372 398 002).
General Terms
Background
You accept this agreement when you enrol your child/dependent as a student. If you are under the age of 18 then you must have a parent or guardian to accept the Terms and Conditions. We advise that it is important that you have read and understood all of the Terms and Conditions of the agreement before enrolling. By enrolling you will have been taken to accept this agreement and its terms.
Service Commitment and Guarantee
We will use reasonable care and skill in providing the tutoring services ("Services") to you. However, we do not guarantee that our Services will lead to an improvement in academic performance or results. By purchasing the Services, you acknowledge that learning is multifaceted and that academic performance depends on application both inside and outside of the Services provided.
Class Size Policy
Our lessons are designed for groups of four (4) students. However, we may accommodate up to five (5) students to account for any make-up lessons.
Parent/caregiver and Student obligations
The student and parents/caregivers must, as appropriate:
- Attend all classes and comply with class policies including camera on policies;
- Provide details of their grade at school or any other information that the parent or caregiver may deem essential and/or appropriate to disclose when seeking enrolment with us;
- Complete in-class and additional learning activities;
- Engage with Teachers and other students;
- Students and parents/caregivers may send emails to the Teacher at any time. However, responses outside of business hours are at the discretion of the Teacher;
- Treat people at the centre with courtesy and respect;
- Take care for their and others safety;
- Follow our reasonable directions;
- You must not disclose the terms or anything connected with or related to this agreement to any other third party not a party to the transaction.
In the event we believe in our absolute discretion that the student and/or parent has breached their obligations then the student’s enrolment may be automatically terminated and the student and/or parents will not be entitled to a refund for any monies paid in advance.
We confirm that we hold absolute discretion to choose whom we provide our services to and which student enrolment is accepted. Enrolment is not automatic and will be determined based on whether our services will be beneficial for any enrolment applicants in our absolute discretion. We hold the right to reject particular applicants on a case to case basis.
Fees and Payments
By enrolling with Lift Off Learning Centre you agree to adhere to the payment policies cited as follows:
Billing Schedule
Lessons are billed on a weekly basis, with payments processed between thirty-six (36) to forty-eight (48) hours prior to each scheduled lesson. Please note that we do not take responsibility for any delays caused by your bank's processing times, which may impact the timing of the payment. Additionally, payments are not processed on weekends.
Payment Method
Payments will be required to be made by way of direct debit through a third-party service provider. The terms of the Direct Debit Agreement, as detailed in these terms under “Direct Debits Agreements”, will apply.
Non-Refundable Payments
All payments are non-refundable, except in instances where we cancel a lesson and credit is not a viable solution.
Receipts and Invoices
Receipts and invoices will be provided upon request.
Changes to Payment Structure
We reserve the right to modify the payment structure at our sole discretion. Any changes will be communicated to you at least 14 days in advance via email.
Promotional Pricing
We reserve the absolute discretion to offer price promotions as we see fit, including but not limited to extending discount periods.
Pricing
All prices at Lift Off Learning Centre are inclusive of GST. Our fee structure is as follows:
- Personalised Learning Program: $150
- Specialist Tuition Lesson: $85 per 60-minute lesson
First Lesson Payment Requirement
Your child's first week of lessons, along with the one-time payment for the Personalized Learning Program, will be charged as a single payment. This payment must be completed before your child can attend their first scheduled lesson. Failure to process the payment will result in the cancellation of the lesson, and your child will not be able to start until the payment is received.
Payment and Suspension Policy
Timely Payment: Fees are expected to be processed by the due date.
Late Fees: If fees are overdue, a 10% monthly interest will be charged on the outstanding balance, calculated daily from the due date.
Suspension of Services: Failure to maintain timely payments will result in suspension of tuition services. We reserve the right to terminate enrolment and/or deny further class participation at our discretion.
Re-enrolment: Outstanding arrears must be settled in full before recommencement of enrolment or re-enrolment can be considered.
Additional Charges: Please note that all prices do not include charges for third-party products/software.
Direct Debit Agreement
- Your payment details will be stored by a third-party payment provider who complies with Payment Card Industry security standards.
- You must update your payment details with us if you change the card or account against which a direct debit charge is to be made.
- Direct debit charges for lessons are made as necessary in our absolute discretion. An initial deposit and purchase of the Personalised Learning Program is made on enrolment.
- Each subsequent weekly charge is made between thirty-six (36) and forty-eight (48) hours before the relevant lesson. Additionally, payments are not processed on weekends.
- If payment fails a further charge will be attempted twenty-four (24) hours later. If this payment fails the lesson is automatically canceled for that week.
- It is your responsibility to ensure that there are sufficient funds to meet the charge.
- Your authorisation continues until it is canceled by written notice to us or the relevant Student ceases to be a student.
- We can accept no liability for payment failing, the card or account details being incorrect or any third party charges made by your financial institution as a result of the direct debit.
- If you believe that any error has been made in charging your account please contact admin@liftofflearningcentre.com.
- Where we refund a direct debit charge please note that it will take us two (2) to three (3) days to process plus a further period as determined by our and your financial institution. It could take up to a maximum of seven (7) days to process a refund.
- We will notify you at least fourteen (14) days before any change to the terms and conditions that apply to direct debit.
- We will collect any arrears that are outstanding when you have outstanding arrears. We may use a third party to assist in the collection of outstanding arrears. You acknowledge and provide us with express authority to deduct any outstanding arrears using any credit card or banking account details you may have provided to us whenever reasonably required without your authority.
Scheduling and Availability
Lessons are conducted from Monday to Thursday. Student assessments may be arranged on any weekday, subject to availability.
We reserve the right to modify the lesson schedule, including but not limited to increasing or decreasing the number of available lesson times/days. Any such modifications will be communicated to you no less than 14 days prior to the effective date of the change.
Cancellation Policy
- Cancellations are to be made through your Lift Off Learning Centre account or by emailing admin@liftofflearningcentre.com
- If a lesson is canceled within twenty-four (24) hours of the scheduled time, no credit will be provided.
- Cancellations made more than twenty-four (24) hours in advance will receive a credit for the canceled lesson, which can be applied toward scheduling a make-up lesson.
- If you have any concerns regarding your cancellation conditions, you are to contact admin@liftofflearningcentre.com with your circumstance.
- If a lesson is canceled due to a Teacher absence or any other matter out of our control, you will be contacted by us, where you will be given the option to be refunded for the full amount of the lesson(s) cost or apply credit to a future lesson(s).
Lesson Request Policy
- To request a lesson, please use your Lift Off Learning Centre account.
- Please note that requests made within twenty-four (24) hours of the desired lesson time cannot be accommodated.
- For any additional approved lesson requests outside of your current schedule, the lesson fee will be directly debited from your account at least twenty-four (24) hours prior to the scheduled lesson.
- If there is an ongoing price promotion for lessons, any additional lessons will be charged at the full lesson rate. See ‘Pricing’
Request to Change Current Lesson Schedule
- If you need to adjust your current lesson schedule, please email us at admin@liftofflearningcentre.com
- Schedule change approvals are subject to availability and we cannot guarantee accommodation for all requests.
Make-Up Lessons and Rescheduling
- Rescheduling is subject to availability, and we cannot guarantee accommodation for all requests.
- Lessons can be rescheduled if the request is made more than twenty-four (24) hours before the scheduled time.
- If we need to reschedule a lesson, we will make reasonable efforts to accommodate all students.
- Make-up lessons for cancellations or rescheduled lessons are subject to availability.
- Make-up lessons are limited to two (2) per school term and cannot be carried over to the next term.
- You will not be eligible for another make-up lesson if you miss your confirmed make-up lesson.
Materials and Accounts
Property Rights
All products, including but not limited to software, content, and services, are our property either directly or indirectly. This includes third-party software and content for which we have acquired the necessary licenses and subscriptions.
Permitted Use
Students are permitted to use the materials while they are enrolled as students with us. Once a person ceases to be a student, they must discontinue use of any borrowed physical materials from our library immediately.
Return of Physical Materials
Upon termination of student status, any borrowed physical materials from our library must be returned to us immediately. These materials remain our property at all times.
Termination of Access
Any login access granted as part of our online services will be terminated, and the information will be removed from our online systems. Such access will then be reassigned to another student.
Prohibition on Distribution and Copying
You agree that you will not, at any time, distribute or make copies of the materials to third parties. If you do so, you will be liable for any losses and damages that we may sustain due to the unauthorised distribution of our materials.
Ownership of Personalised Learning Materials
Personalised Learning Program learning materials will continue to be your property for your personal use.
Liability for Unauthorized Distribution
If you distribute or make copies of our materials without authorisation, you will be liable for any losses and damages we may sustain. This includes but is not limited to legal fees, replacement costs, and any other related expenses.
Borrowing Policy
Borrowing Period
Books are lent for a default period of seven (7) days.
Book Return Notification
You can track when your borrowed book is due for return through your Lift Off Learning Centre account. No additional reminders will be sent.
Late Return Penalty
If a book is not returned within 2 weeks, a $5 penalty will be directly debited from your account each week until the item is returned.
Lost or Damaged Books
If a book is lost or damaged, please notify us promptly. A $15 fee will be directly debited for lost or damaged books.
Suspension of Borrowing Privileges
Repeated late returns or outstanding fines may result in a temporary suspension of borrowing privileges, as determined by the Owners.
Account Holds
Unreturned items and/or outstanding fines will place your account on hold, preventing you from borrowing new materials until the issue is resolved.
Privacy, Photos, Recording and CCTV
- We only use your information for specific purposes related to providing the Services.
- We agree not to share your personal information without your consent unless we are required to do so under the law in accordance with the terms of our Privacy Policy.
- If you enrol with us, you consent to the recording, storage, and distribution of recorded material if required.
- CCTV cameras are installed inside and outside of the learning premises. Lift Off Learning Centres CCTV’s cameras include both audio and visual surveillance. The footage will be used to investigate student safety concerns, confirm workplace safety, and remotely monitor class teaching if necessary. Any CCTV footage captured will be kept for thirty (30) days.
- Photos/Videos may be taken for advertising material only.
- By enrolling with us, you acknowledge and consent to the use of audio/visual CCTV surveillance.
- You agree to allow us and any related parties to use picture(s) and/or film of the Student for advertising purposes. You grant permission for us to do so. If you do not consent to this term, you are to email admin@liftofflearningcentre.com where you will be requested to submit a consent form.
- All photos or footage taken will not include students' full names and if the student is wearing their school uniform this will not be included for child safety purposes.
Liability, Work Health and Safety (WHS)
Personal Property
We shall not be liable for any personal property brought onto our premises where services are provided.
Damage to Property
You agree to bear the cost of any damage caused by the student.
Indemnity
You indemnify us against any and all losses or damages sustained due to the student's actions, whether such actions cause loss or damage to us, any other student, or a third party.
Health and Safety Obligations
We are required to exercise reasonable care for the health and safety of all individuals on our premises. Students must comply with all reasonable directions regarding work, health, and safety.
Disclosure of Health Conditions
You must inform us of any relevant requirements or underlying health conditions prior to enrolling the student. Failure to provide such information will release us from any liability related to undisclosed health and safety matters.
Health-Related Equipment and Management
It is your responsibility to ensure the student is equipped with any essential health-related products or equipment for their underlying health conditions. The student must be educated on the use of these products and self-manage or self-administer them if they fall outside the scope of basic first aid.
Release of Liability
You agree to hold harmless and release us, along with any associated parties, from any and all actions that may be brought by you or on your behalf in respect of any incident arising from injury, loss, damage, or death caused to the student in any way whatsoever.
Food Safety
We may provide small treats for students. It is imperative that you provide us with any dietary information relating to the student prior to entering into this Agreement. Failure to do so will release us from any liability related to undisclosed dietary needs.
Termination of Services
We reserve the right to terminate services if a student/parent/caregiver fails to comply with our directions.
Drop Off and Collection Policy
We prioritise the safety and security of all children in our care. To ensure their well-being, the following procedures must be adhered to during drop-off and pick-up:
Parent/Caregiver Presence
- All parents/caregivers must sign in and out by signing the ‘sign in/sign out’ folder that will be with the Teacher.
- The nominated parent/caregiver, as stated in the ‘Drop Off and Collection Form’, must wait in the waiting room or outside the Lift Off Learning Centre entrance to collect their child/dependent.
Authorisation for Child to Sign-In/Out without parent/caregiver presence
If you authorise your child to sign in and out on behalf of the parent/caregiver, please email admin@liftofflearningcentre.com and you will be provided with a consent form.
Alternate Pick-Up Arrangements
If you require another parent/caregiver to pick up your child, you must email admin@liftofflearningcentre.com with the nominated person’s full name and relationship, upload a copy of their NSW drivers license with your written consent, and ensure they prove their identity upon entry with their license as evidenced in your written consent. Without such details, the nominated parent will be required to attend.
Australian Consumer Law & Refunds
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
- to cancel your service contract with us; and
- to a refund for for any unused credit
If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for any credit value outstanding. For more information on your rights see:
In the case of minor problems we will use our reasonable endeavors to correct any problem within a reasonable time of being informed of it.
Termination Policy
Commitment to Initial Lessons
Upon enrolment, the parent/caregiver agrees to an initial commitment period of five (5) lessons. This commitment period is designed to facilitate a thorough understanding of the student’s unique learning needs and to establish a consistent learning routine.
Withdrawal During Commitment Period
You may terminate enrolment at any time during the five (5) lesson commitment period. However, no refunds will be provided for any payments previously made.
Processing Fee
A $100 processing fee will be charged if you withdraw enrolment during the five (5) lesson commitment period.
Post-Commitment Period
Upon completion of the five (5) lesson commitment period, you automatically transition to a no fixed term agreement. Under this agreement, you may terminate their enrolment without incurring the processing fee, provided the termination notice occurs at least one (1) week prior to a scheduled lesson.
Communicating Terminations
Terminations of enrolment must be made via email by contacting admin@liftofflearningcentre.com.
Alteration of Terms
These terms can be amended by us at our absolute discretion. All changes will be communicated to you fourteen (14) days in advance.
By accepting enrolment with us you agree to be bound by this agreement and you consent to the Terms & Conditions within it.
This agreement is a personal right and you are unable to transfer your rights to another person